This policy covers the processing of personal data by Eplan.house, and whose registered address is at Valdaysky rd 17, Moscow, Russian Federation. Eplan.house is committed to protecting the privacy of your personal information whilst striving to provide the very best user experience. We want our websites to be safe and enjoyable for everyone. If you order service from us, you will need to provide certain personal details to fulfil the order. This may be collected, for example, as part of the registration process or when creating an account.
Under the General Data Protection Regulation (GDPR) and related laws, we have a legal duty to protect the personal information we collect from you. GDPR says that ‘personal data is any information relating to a living individual who can be identified, either directly or indirectly, from that information. This could include your name, email address, postal address or telephone number, or information collected online and used to identify you.
For GDPR, the ‘Data Controller’ for all Eplan services. As Data Controller, we are responsible for and control the processing of your personal data for Eplan’s services.
We have appointed a data protection officer (DPO) responsible for overseeing questions concerning this privacy notice. If you have any comments, concerns or questions, including any requests to exercise your legal rights, you can contact us.
Contact details
Eplan’s Data Protection Administrator can be contacted:
By email: expert@eplan.house
It would be beneficial for us to include your full name, your postcode, details of the service you are using when contacting us.
| Information you provide to us. | When you participate in, access, purchase or sign up to any of our services, activities or online content, such as magazine subscriptions, newsletters, surveys, competitions or events, we receive personal information about you, which we use to provide these services. This may consist of data such as your name, email address, postal address and telephone number. You will be able to select how we use your information for marketing purposes, and you can update your marketing preferences at any time. |
| Ordering service from us | If you order service from us, you will need to provide certain personal details, including payment information so that the order can be fulfilled. This may be collected, for example, as part of the registration process or when creating an account. In some cases, we will use or direct you to a third party that will collect this information from you and fulfil your order. |
| The content you share with us. | When you choose to share comments, photos, videos, and other content, we may receive personal information about you. |
| Information collected online |
We may collect information about how you use our websites or other content online and your device to access the services. |
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eCommerce |
Some of our websites contain links to products and services offered by third-party websites. If you click on those links, we will use data collected about your activity on our site to direct you to the third party site. The third-party and we may collect data to show us that you have clicked on the link and whether you purchased any products and services. We may receive a commission from the third party if you link to their site from an Eplan.house site and purchase goods and services from them. |
| Email communications | We use web beacons in our emails to track the success of our marketing campaigns. If you open an email from us, we can see which of our website pages you visited. Our web beacons don’t store any information on your computer. By communicating with our cookies on your computer, they can tell us when you have opened an email from us and enable us to personalise the emails we send you. We may keep track of the emails that we send you. We also keep a record of what communications you have selected to receive or not to receive. If you would like to opt out of receiving such emails, you can unsubscribe at any time. |
| Information from other sources | We may receive information about you from other sources (for example, missing information about your postal or email addresses) and add it to the personal information we hold about you. We may also receive data from other sources, such as our business partners and social media platforms. |
| The information which allows us to recognise you or your device | When you log into our website, we may share information that we collect from you, such as your email (in hashed, pseudonymous form), IP address, or information about your browser or operating system, with our partners who use this information to create an online identification code to recognise you on your device. This code does not contain any of your identifiable personal data and cannot be used to re-identify you. This hashed, pseudonymous code may be shared with our advertising partners and other third-party advertising companies globally to enable interest-based content or targeted advertising throughout your online experience (e.g. web, email, connected devices, and in-app, etc.). These third parties may, in turn, use this code to link demographic or interest-based information you have provided in your interactions with them. You have the right to express a choice regarding our sharing of this data for the above purposes, creating this code, or sharing the code with our advertising partners. |
To process your personal data, we must have a lawful reason for doing so. GDPR sets out six lawful bases under which organisations can collect, use and store personal data. We rely on four of the lawful bases:
Necessary for the performance of a contract
If you are our customer, for example, a subscriber of a magazine or an attendee at one of our events, we will process your personal data because it is necessary to provide our products and services to you.
In some instances, we rely on your specific consent to process your personal information. This is where you have actively agreed and ‘opt-in’, for example, to receive marketing communications from us, and you have the right to withdraw your consent at any time.
We may have to process and share your personal data to comply with our legal obligations or protect our rights or the rights of others. For example, we must collect information from you when processing your subscription payment for tax or financial reporting reasons.
In some situations, we rely on our legitimate business interests to collect and use your personal data. In these situations, we have conducted a balancing test to carefully consider the impact of the processing on your interests, rights and freedoms. We will only undertake the processing if we are satisfied there is no negative impact on you. We rely on Legitimate Interests for the following activities:
researching publicly available business contact details;
We use third parties to perform certain functions on our behalf, including fulfilling orders, sending emails, running competitions and promotions, conducting surveys or polls, removing repetitive information from customer lists, comment hosting, website analysis, data analysis. They will have access to your personal information if necessary to perform their function. Still, they cannot use it or disclose it for any other purpose unless you have specifically given them consent to do so.
Aggregate information
We may share aggregated, non-personally identifiable information, such as demographics and website usage statistics, with advertisers, sponsors and other organisations.
Throughout the website, you may be allowed to receive marketing information that may be of interest to you from associated third parties. Only if you elect to receive such information will we share your personal information with our associated third parties. We only permit them to use it to provide you with the marketing information you have requested. The use of your personal information by such third parties will be subject to their own privacy policy and practices. We are not responsible for the privacy policy or practices of any such third party. If you do not want to receive marketing information from associated companies, notify us of this as part of the registration process. You can stop receiving this information at any time by following the unsubscribe instructions on the correspondence you receive, by amending your marketing preferences, or by emailing our admin at expert@eplan.house, giving your email address and details of the information you no longer wish to receive.
Certain products or services available through this website may be provided to you in partnership with a third party. That third party may require you to disclose personal information to them to receive such products or services. If you request a product or service offered in partnership with a third party, the third party's identity will be disclosed to you, and your personal information will be transferred to that third party. The use of your personal information by that third party is subject to its privacy policy and practices, and we are not responsible for this.
We may use a third-party network advertiser to serve the advertisements on this website, or we may use an audience or traffic measurement service to analyse the traffic on this website. Network advertisers are third parties that display advertisements based on your visits to this website and other websites you have visited. Third-party ad serving enables us to target advertisements for products or websites you might be interested in. Audience and traffic measurement services allow us to collect traffic and behavioural information from the website by monitoring anonymous visitor activity. This website’s advertisers, sponsors and/or traffic measurement services may themselves set and access their own cookies on your computer if you choose to have your cookies enabled in your browser. Please see
We may also share de-identified information and/or aggregated information with a third party helping us select and deliver interesting and relevant advertising to you and/or other potential customers, such as advertising networks, social media platforms and search engines. This could be in the form of an anonymous data segment or a privacy-protective identifier. (A privacy-protective identifier is where we convert the original information (such as an email address or phone number) into a value to keep the original information from being revealed).
We share information with third parties, we only permit them to process this data for specified purposes and follow our instructions. We do not share more information with them than is necessary for the relevant purpose, and we require them to treat this information with at least the same protection we do.
Cookies are small data files that are sent to your computer, mobile phone or another device so that the website can remember information about your browsing activity. We use cookies on our websites for a variety of purposes:
Information storage and access
The storage of information, or access to information already stored, on your devices such as advertising identifiers, device identifiers, cookies, and similar technologies.
The collection of information, and combination with previously collected information, to select and deliver content for you and to measure the delivery and effectiveness of such content. This includes using previously collected information about your interests to select content, processing data about what content was shown, how often or how long it was shown, when and where it was shown, and whether you took any action related to the content, including for example clicking on content. This does not include personalisation, which is the collection and processing of information about your use of this service to subsequently personalise content and/or advertising for you in other contexts, such as websites or apps, over time.
The collection of information about your use of the content, combined with previously collected information, is used to measure, understand, and report on your service usage. This does not include personalisation, the collection of information about your use of this service to subsequently personalise content and/or advertising for you in other contexts, i.e. on another service, such as websites, over time.
Personalisation
Over time, collecting and processing information about your use of this service to subsequently personalise advertising and/or content for you in other contexts, such as on other websites or apps. Typically, the content of the site or app is used to make inferences about your interests, which inform future selection of advertising and/or content.
The collection of information, combined with previously collected information, selects and delivers advertisements for you and measures the delivery and effectiveness of such advertisements. This includes using previously collected information about your interests to select ads, processing data about what advertisements were shown, how often they were shown, when and where they were shown, and whether you took any action related to the advertisement, including, for example, clicking an ad or making a purchase. This does not include personalisation, which is the collection and processing of information about your use of this service to subsequently personalise advertising and/or content for you in other contexts, such as websites or apps, over time.
Our websites may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and, when you leave our website, we encourage you to read the privacy notice of every website you visit. We may monetise some of these links through the use of third party affiliate programmes. Notwithstanding such affiliate programmes, we are not responsible for these websites or third-party advertisers' content or privacy policies, nor for how they use the information they collect about you.
Your information is collected and stored on our secure systems, mainly in the Russian Federation and the USA. We use third-party service providers to store data, we have appropriate agreements to ensure that your personal data is protected.
We hold personal data for various purposes, and the length of time we keep your data will vary depending on the services or products we are providing. We will only keep your data for a reasonable period of time, based on the purpose for which we are using your data. Once that purpose has been fulfilled, we will securely delete that data or anonymise your information (so that we, or anyone else, can no longer tell that data relates to you) unless we are required to retain the data longer for legal, tax or accounting reasons.
We are committed to protecting the personal data we hold. Per GDPR, we adopt appropriate technical and organisational measures to help prevent unauthorised access to your information and ensure data is held securely. We also require any third parties to transfer personal data to have appropriate security measures in place. We ask third parties to complete Data Security Questionnaires to ensure they are a safe place for your data.
Your personal data may be transferred to a country outside the EEA if, for example, a supplier or service is based outside the EEA. We will do so if such a transfer requires us to apply additional safeguards to your personal information under European data protection laws. These steps include implementing the European Commission’s Standard Contractual Clauses for transfers of personal information to our service providers and business partners. To the extent applicable, we may rely on derogations as outlined in Article 49 of the GDPR for the transfer and onward transfer of personal information collected from individuals in the EEA to the United States and other countries that the EU views as not providing adequate data protection. Specifically, we may transfer such information to another party following our lawful basis for processing.
You have the right to request:
Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.
Where we rely on our legitimate interest
In cases where we are processing your personal data based on our legitimate interest, you can ask us to stop for reasons connected to your individual situation. Unless we believe we have a legitimate overriding reason to continue processing your personal data, we must do so.
Direct marketing
You have the right to stop using your personal data for direct marketing activity through all channels or selected channels. We must always comply with your request. Remember, you can always stop direct marketing messages by clicking on an unsubscribe link in any of our emails or getting in touch with us.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or exercise any of your other rights). If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act. This is a security measure to ensure that personal data is not disclosed to anyone who has no right to receive it. We may also contact you to ask you for further information about your request. We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made several requests. If this is the case, we will notify you and keep you updated.
No fee is usually required.
You will not usually have to pay a fee to access your personal data (or to exercise any of the rights). However, we may charge a reasonable fee if your request is unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. If we choose not to action your request, we will explain to you the reasons for our refusal.
This section applies only to California residents. It describes how we collect, use, and share the Personal Information of California residents in operating our business and their rights to that Personal Information. For purposes of this section, “Personal Information” has the meaning given in the California Consumer Privacy Act of 2018 (“CCPA”) but does not include information exempted from the scope of the CCPA.
Your California privacy rights.
As a California resident, you have the rights listed below. However, these rights are not absolute, and in certain cases, we may decline your request as permitted by law.
How to exercise your right to information, access, deletion or your right to opt-out of the “sale” of your Personal Information
You may exercise your California privacy rights in the subject header by emailing expert@eplan.house quoting ‘California Privacy Rights.
We will need to confirm your identity and California residency to process your requests to exercise your information, access or deletion rights. We cannot process your request if you do not provide sufficient detail to allow us to understand and respond to it.
Personal information that we collect, use and share
The chart below summarizes how we collect, use and share Personal Information by reference to the statutory categories specified in the CCPA and describes our practices during the 12 months preceding the effective date of this Privacy Policy.
| Statutory category of personal information (PI) | Source of the PI | Purpose for collection | Categories of third parties to whom we “disclose” the PI for a business purpose | Categories of third parties to whom we “sell” the PI |
| Identifiers |
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| Commercial Information |
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None |
| Financial Information |
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| Online Identifiers |
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| Internet or Network Information |
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| Geolocation Data |
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Website notifications (pop-ups).
We provide news and updates about our sites via push notification messages or ‘pop-ups’. This is a free service. The notifications are only sent to you if you have clicked on a button to allow it (you may have accidentally selected to receive notifications).
We have no control over your subscription to notifications as your browser and device control it. We do not store any recognisable data about you or your device in connection with the push notification service.
Policy changes
We review this Privacy Policy annually and may also amend it from time to time, so we encourage you to check it periodically. If we make material changes, we will endeavour to provide you with appropriate notice before such changes take effect.
Further information
For more information about cookies, please visit http://www.allaboutcookies.org/.
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